Studio Service Terms

ANCHOR & HILL Studio currently begins work through a verified account and project request. Public Studio pages do not offer automatic website checkout or automatic Website Care activation.

Creating an account, submitting a request, receiving or responding to a proposal, or viewing an agreement preparation does not by itself create an executed contract, invoice, payment obligation, subscription, production authorization, or launch authorization.

The registered contracting operator, jurisdiction, tax and invoice treatment, governing terms, cancellation or refund rights, and legally binding obligations must be stated in the project-specific documents provided before payment is requested. Those documents remain subject to appropriate accounting and professional legal review.

A Studio request records the client's stated needs and provides a basis for review. ANCHOR & HILL may accept the inquiry for review, request clarification, decline it, or prepare a versioned proposal.

A proposal describes the proposed scope, assumptions, price, validity period, and exclusions. A proposal response is recorded as evidence of the client's instruction, but an accepted proposal remains subject to the stated agreement and payment conditions before production can begin.

The final written proposal and executed project agreement define the website system, pages, content responsibilities, integrations, delivery assumptions, price, milestones, and accepted third-party connection work.

A template is a starting system, not an unlimited custom build. New pages, structural changes, custom functionality, additional integrations, or work outside the agreed scope require a separate written change or proposal.

Public prices, where shown, are indicative or starting points only. The versioned proposal is the authoritative commercial offer for the stated validity period.

Payment is requested only through a separately issued, authorized step after the required commercial and legal documents are ready. ANCHOR & HILL does not request card details through the Studio project-request form.

Any deposit, installment, final-payment condition, payment provider, currency, tax treatment, invoice information, cancellation right, and refund rule must be stated before the related payment is requested.

ANCHOR & HILL Studio is not a booking platform and does not sell or operate appointment management, reservations, ordering, payment processing, messaging, or similar third-party business services.

Where specifically agreed, ANCHOR & HILL may connect a website to a client-selected, client-owned third-party provider. The provider and client remain responsible for service availability, appointments or orders, payments, reminders, customer records, privacy, security, provider terms, and day-to-day operation.

Provider subscriptions, transaction fees, commissions, processing charges, and provider-specific costs are paid directly by the client unless the executed project agreement explicitly states otherwise.

Website Care is an optional, separately scoped support service. It is not activated merely by creating an account, submitting a project request, purchasing a website, or requesting information about care.

A Website Care relationship becomes active only after the website has been qualified, a project-specific scope and price have been accepted, the applicable service terms are complete, and the required payment has been confirmed.

Redesigns, new functionality, new pages, emergency work, third-party outages, and work outside the accepted care scope remain separate requests unless expressly included.

The default delivery principle is that the client owns its business infrastructure while ANCHOR & HILL receives only the access required for agreed work.

• The client should own the domain, hosting, repository, deployment, and third-party business accounts unless an executed agreement states otherwise
• ANCHOR & HILL may receive delegated, revocable access for agreed setup, testing, launch, or maintenance work
• Clients must not provide shared personal passwords when a provider supports invitations, roles, or other delegated access
• The client remains responsible for its provider terms, fees, content, records, account security, and authorized users

Production work, launch, domain changes, deployment changes, and handoff occur only under the recorded project milestones and approvals defined by the executed agreement.

The project record may document repository, deployment, domain, DNS, access, acceptance, and handback status. Local working files are not a substitute for the agreed production source of truth.

• Provide accurate business, contact, ownership, content, and infrastructure information
• Confirm that supplied copy, media, trademarks, and other materials can legally be used
• Provide approvals and consolidated feedback through the agreed project channel
• Maintain client-owned accounts, subscriptions, policies, access controls, backups, and payment arrangements

Delays, inaccurate information, missing access, late content, changed scope, or third-party provider responses may change the proposed timeline and price.

• General contact: contact@anchorandhillstudio.com
• Legal and privacy contact: legal@anchorandhillstudio.com
• Payment-related contact: payments@anchorandhillstudio.com