Terms of Purchase / Terms of Use

These Terms govern the purchase and use of ANCHOR & HILL services and delivery layers, including website or template delivery, booking implementation, launch support, and optional Monthly Care.

These Terms are designed to keep the ANCHOR & HILL purchase structure clear: what is one-time, what is recurring, what belongs to ANCHOR & HILL, and what remains the client's direct third-party responsibility.

An ANCHOR & HILL purchase may include the following separate components:

• Website / Template Price
• One-Time Booking Setup Fee if a paid booking upgrade is selected
• Monthly Care if selected or agreed
• Third-Party Vendor Fees Paid Separately

These items are separate and must not be treated as one combined unclear price.

The Website / Template Price covers the selected ANCHOR & HILL website or template delivery within the agreed scope.

The standard Request & Confirm booking direction is included in the base website layer and is not charged as a separate booking setup fee.

A Booking Setup Fee is a one-time ANCHOR & HILL implementation fee charged only when the client selects a paid booking upgrade, such as:

• Direct Time Slot Booking
• Deposit Required
• Full Prepaid

A Booking Setup Fee is not a recurring subscription.

If a client moves from a lower booking layer to a higher booking layer, ANCHOR & HILL does not charge the entire booking setup again from the beginning.

Instead, ANCHOR & HILL charges only the upgrade difference to the higher layer, recognizing the lower layer already paid.

Monthly Care is a separate recurring ANCHOR & HILL support and maintenance layer.

Monthly Care:

• is not part of the base website or template price
• is not part of the one-time booking setup fee
• is not the same as any third-party provider subscription

Monthly Care is active only when it has been clearly selected or agreed and is currently paid.

If Monthly Care is not selected, ANCHOR & HILL completes the website delivery, any purchased booking implementation, and the included post-launch support window.

If Monthly Care is inactive, unpaid, or not renewed:

• ANCHOR & HILL maintenance and support are paused
• the live website does not need to be taken offline solely for this reason
• vendor accounts remain the client's direct responsibility
• further ongoing support is not included unless separately arranged or reactivated

For more active booking or payment flows, Monthly Care may be recommended and, in some cases, ANCHOR & HILL may require a short post-launch care period for more sensitive implementations.

Online booking and payment features may rely on third-party providers such as Square, Fresha, Booksy, Vagaro, Acuity, SimplyBook.me, or similar services.

Any provider subscription fees, payment processing fees, transaction fees, or provider-specific charges are paid directly by the client and are not included in ANCHOR & HILL pricing unless explicitly stated otherwise.

Third-party provider pricing is separate from ANCHOR & HILL implementation pricing.

The default ANCHOR & HILL v1 ownership model is:

Client owns. ANCHOR & HILL builds, connects, launches, and optionally maintains.

Unless explicitly agreed otherwise, the client should own:

• the domain
• hosting
• booking platform accounts
• payment processor accounts
• related third-party business services

ANCHOR & HILL may be granted access for setup, configuration, testing, launch, and maintenance support where relevant, but ownership remains with the client.

The default ANCHOR & HILL v1 delivery model is:

• client-owned infrastructure
• ANCHOR & HILL build / setup / launch
• optional Monthly Care

After launch, there are two main paths:

• full handoff without ongoing care
• ongoing support through Monthly Care

ANCHOR & HILL does not sell a default model where the client's business system is locked inside ANCHOR & HILL-owned infrastructure.

The standard ANCHOR & HILL v1 delivery model includes a 7-14 day post-launch support window.

After that window, ongoing support is not included unless:

• Monthly Care is active, or
• separate additional support is agreed

A base purchase or Monthly Care does not automatically include:

• a complete redesign
• major new website architecture
• new large sections or pages beyond the agreed scope
• unlimited requests
• third-party services and their costs
• permanent availability outside an agreed support framework

Work outside the agreed scope is treated as additional paid work or a new project.

ANCHOR & HILL uses regional logic for final pricing.

Public pricing may be shown as starting-from or anchor pricing, while final pricing may depend on:

• region
• scope
• selected booking model
• launch complexity

Region may be confirmed through an inquiry form, checkout country field, business location, or direct project communication.

At final confirmation or checkout, the client must be able to clearly identify:

• Website / Template Price
• One-Time Booking Setup Fee
• Monthly Care
• Third-Party Vendor Fees Paid Separately

These items must remain clearly separated in purchase and summary language.

ANCHOR & HILL purchase and delivery must be presented clearly and fairly.

The client should understand:

• what is being purchased from ANCHOR & HILL
• what is paid once
• what is recurring if Monthly Care is selected
• what is paid directly to third-party providers
• who owns the infrastructure
• what happens after launch

• General contact: contact@anchorandhillstudio.com
• Legal / privacy contact: legal@anchorandhillstudio.com
• Payments-related contact: payments@anchorandhillstudio.com